Service Department

Your heating and cooling system is the most important component insuring you are comfortable in your home. At SOS Heating and Cooling we have been servicing heating and cooling systems since 1950. The main reason for the longevity is that we take care of you, the customer.

We do not pay our technicians commissions for changing out parts. This results in fair treatment to our customers. If the problem can be fixed in an hour that is all you are charged for. During each visit we do a full inspection of the entire system, alerting you of any future repair issues.

Unlike many of our competitors, we do not charge a diagnostic fee for service calls. We come to your home with the intent to repair. We charge $85/hr plus parts for residential customers and $95/hr plus parts for commercial. There is a one hour minimum. We do not charge a trip fee. We believe this pricing policy is the most fair to our customers. The majority of repairs are minor and only result in an hour labor charge plus a minimal part charge. Our average service call is around $100. For new customers we offer $20 off, click the customer savings button to see how.

No. 6 on the list of top 10 ways to SAVE BIG MONEY on your energy bill: “Maintenance of HVAC system: dirt and neglect are the top causes of heating and cooling system inefficiency and failure. It’s important to change your system’s air filter regularly and have routine maintenance performed by a qualified technician.” -greenerevanston.org.

SERVICE DEPARTMENT

PEACE OF MIND (POM) & CUSTOMER MAINTENANCE (CMP) CONTRACTS

One of the last things on your mind is your heating and cooling system, until it stops working. This always seems to happen at the worst possible time. Probably on the hottest day of the year, when every service company in town is busy. Heating and cooling failure makes for a very stressful and unhappy home. For a business, failure results in dissatisfied customers, uncomfortable employees, and ultimately lost profits for your organization. This is why it makes sense to enroll in a maintenance program. This is the best deal we offer, here are the reasons why:

• As a POM customer your equipment will be serviced on a bi-annual basis.
• Each visit we will make sure your filter is changed. All controls are checked, cleaned, and lubricated as needed.
• You will receive a 10% discount on any additional parts needed during each visit.
• You get priority status on any service call you may have between checks. This means you will be put before any non-contract holding customers.
• Additionally, you will receive a labor discount of 18% .
• You have a guaranteed 24 hour emergency service with us.
• You will receive a 5% discount on any future equipment purchases.