SERVICE DEPARTMENT

SOS, Heating, Cooling, service, department, repair, fix

Your trustworthy furnace and air conditioner repair company in Omaha since 1950!

"From the initial call through to the work being performed, I always felt comfortable with the knowledge that SOS was taking care of my needs. I would recommend them to all of my family and friends without hesitation."
- Andy W
Please note this is only a request and nothing will be scheduled until we contact you. These requests are only monitored between 7:30 AM and 4:30 PM Monday through Friday. If you have an emergency please call 402-391-2336.

No. 6 on the list of top 10 ways to SAVE BIG MONEY on your energy bill:

 “Maintenance of HVAC system: dirt and neglect are the top causes of heating and cooling system inefficiency and failure. It’s important to change your system’s air filter regularly and have routine maintenance performed by a qualified technician.” -greenerevanston.org
Your heating and cooling system is the most important component ensuring you are comfortable in your home. At SOS Heating & Cooling we have been servicing heating and cooling systems since 1950. The main reason for the longevity is that we take care of you, the customer.
 
Our technicians are not paid commissions for changing out parts. This results in fair treatment to our customers. If the problem can be fixed in an hour that is all you are charged for. During each visit we do a full inspection of the entire system, alerting you of any future repair issues.
 
Unlike many of our competitors, we do not charge a diagnostic fee for service call and come to your home with the intent to repair. We charge $95/hr plus parts for residential customers and $110/hr plus parts for commercial. There is a one hour minimum, but there’s no trip fee charge. It’s our belief this pricing policy is the most fair to our customers. The majority of repairs are minor and only result in an hour labor charge plus a minimal part charge. Our average service call is around $100. For new customers we offer $20 off, check out our “Specials” page for coupons.

MAINTENANCE PLANS

SOS Peace of Mind Maintenance Contract
One of the last things on your mind is your heating and cooling system, until it stops working. This always seems to happen at the worst possible time. Probably on the hottest day of the year, when every service company in town is busy. Heating and cooling failure makes for a very stressful and unhappy home. For a business, failure results in dissatisfied customers, uncomfortable employees, and ultimately lost profits for your organization. That’s why it makes sense to enroll in a maintenance program. This is the best deal we offer, here are the reasons why:
• As a POM customer your equipment will be serviced on a bi-annual basis.
• Each visit we will make sure your filter is clean. All controls are checked, cleaned, and lubricated as needed.
• Receive a 10% discount on any additional parts needed during each visit.
• Priority status on any service call you may have between checks. This means you will be put before any non-contract holding customers.
• Additionally, you will receive a labor discount.
• Guaranteed 24 hour emergency service with us.
• Get a 5% discount on any future equipment purchases.
Is your system MORE than 10 years old? 
We recommend our standard Peace of Mind (POM) contract where you will receive 2 maintenance checks per contract term.  The AC will be done in the spring when the temperatures are warm enough, and the furnace will be done in the fall, September or later.  Click below for more details.
Is your system LESS than 10 years old? 
We recommend our Peace of Mind 3 (POM3) contract! You will receive 3 maintenance checks per contract term (for the same price as 2!). The AC will be done in the summer, July or later. The furnace will be done in the winter, January or later. Click below for more details.

Please call for information about our Commercial Maintenance Plans (CMP)

Based on 501 reviews
Sean Quinlan
Sean Quinlan
February 8, 2024.
I’ve used SOS several times now. Each time the experience has been seamless. The owner John is a rare breath of fresh air (no pun intended) in that he is knowledgeable and TRUSTWORTHY. SOS will continue to be my first call whenever I have HVAC issues. I would encourage others to do the same. You won’t regret it.
Doug White
Doug White
February 6, 2024.
Tim Salzbrenner
Tim Salzbrenner
January 30, 2024.
justin s
justin s
January 30, 2024.
Trasi Martin-Siske
Trasi Martin-Siske
January 30, 2024.
During this latest cold spell my grandmother’s heater was acting up. We called SOS for a second opinion, they confirmed it needed to be replaced. She had a new furnace installed not only faster than the competitor, but also cheaper! Thanks SOS!
Adam Wacker
Adam Wacker
January 26, 2024.
I really couldn’t be more thankful for the knowledge, attention and friendliness from SOS. From their sales staff to service reps like Jody, I’ve learned a lot about how to maintain my heating and cooling systems. I look forward to using them when needed.
Patti Cordova
Patti Cordova
January 24, 2024.
I will use SOS Heating and Cooling again! Priced fairly. Arrived on time. Fast service. Very professional and friendly. Ask for Vinny, he is very knowledgable.
Decature Banker
Decature Banker
January 16, 2024.
Had an excellent experience with my furnace and AC install and service. Highly recommend SOS.
Kristen Crawford
Kristen Crawford
January 4, 2024.
We have had a few service calls and the service we have received has been exceptional. During our last service call, Jody was friendly, knowledgeable and thorough. He quickly determined our smart thermostat kept losing connection and would be replaced. Over the summer, our AC unit went out and needed a new motor. Since we had a previous service call in the month prior, we were not charged for our weekend service call. That team also worked quickly to resolve our issue. At our old residence, we were in need of replacement after the past homeowners failed to disclose to us that the AC unit did not work. We found out when we turned it on for the first time in the summer. I really liked the financing options SOS provided. We will use the company again when our current, aging systems will need replaced in the future.
Carry Short
Carry Short
December 28, 2023.
Extraordinary experience! So honest and so professional! I will never use anyone else! Thank you

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