Yesterday we arrived home from work to find that our furnace was not working. Who to call? We were not happy with the last company that worked on our furnace. We decided on SOS Heating and Cooling because we thought you had a good reputation.
Our call to you was promptly answered and quickly processed. We were told of the extra overtime charges up front and given a 1 hour turn-around time for a repairman to arrive. He arrived in one hour and we even received a call telling us that he was on his way.
Jody was our repairman. He was friendly (even at the end of a long workday), prompt and efficient. He quickly diagnosed the problem and fixed it. He even went the extra mile and discovered a blockage in our humidifier line and fixed it. We were not even aware that it wasn’t working!
To top it off, through my conversation with Jody, I discovered that he was not even the on-call repairman for the night. He had finished another job in our part of town and decided to take our job as a way to help the on-call person who was working on the other side of town. This allowed us to get our heat restored quicker than if we would have had to wait for the other repairman. We applaud his work ethic and collegiality with his co-workers.
Our experience with your company was positive and I would recommend SOS Heating and Cooling to anyone in need of such services.
Sincerely,
Sue & Mike
On 7/11, Wednesday, late afternoon we found our air conditioner was inoperable, made a phone call to your company, and were told we’d see a technician either on Thursday or possibly Friday. To my surprise on 7/12, at 10am I received a call your technician was on the way. Thank you for your prompt response.
When our service tech, Scott, arrived he was pleasant, respectful, and efficient. He made certain to wipe his feet before he walked on our carpet. While in the basement he efficiently checked the A/C unit, spent a few minutes explaining to me what he was doing, and walked me through some suggestions on upkeep of the unit. He came and went through our basement and fron door always being careful our dog wasn’t let out.
Once he determined what the unit required he quickly made the necessary repairs, again explaining to me in detail what he was doing. HE made certain the area was clean and everything back in place before he left. My husband wasn’t home during the service call, so Scott kindly left his name and phone number in order for my husband to contact him if there were any questions.
He presented the bill in a professional manner again explaining the repairs and allowed us a senior discount and made certain I was aware of the 30 day warranty. When he called your office to get approval for the credit card your office staff was efficient and quick to approve. Scott suggested we have our 12 year old unit checked annually, which we will do.
Because of his polite demeanor and efficiency we will be using your company for all of our future needs relative to our heating/air. Scott should be commended for his work and for the professional manner in which he represents your company.
-Patti