Reviews

Great service. Friendly techs. Did a great job and didn’t try to sell us on unneeded services or gadgets the way some other local companies have done. Definitely recommend Danny to service your unit.

Great, timely and professional service.

Jody came out to do our twice a year maintenance check and replaced a part for us. He was so friendly, knowledgeable and GREAT customer service! The entire office is always super helpful! Highly recommend SOS Heating & Cooling.

The quote was detailed and understandable, the installation was scheduled fast, and the communication was clear all throughout. Installing my new system, Steve, Rudy, and Jim did a great job. They kept the work area very clean, were professional and personable but unobtrusive, and were great after. Not just going through the system with me, but taking care of countless small details (like transitioning my condenser drain pipe from pvc to tubing to allow a low clearance drain cover, or setting up and labelling a new damper in an existing duct to allow me better control). I’m glad a friend recommended them!

SOS Heating & Cooling has been around Omaha area for many years. It is family owned and was started by the grandfather, then his son and now his son (Jon). In this case, my interest was to simply replace an old tired heat pump, yet our furnace was only 8 years old and was still good. I reached out to them via Angie’s List and Jon was very responsive and built the quote on his laptop during the walk through visit. His bid was about $100 lower than the other lowest bid, but there was a much stronger value in the product and support. They installed a 3.5 ton York heat pump that is manufactured in Wichita (USA made) and they bundled a service contract for 10 years on parts and labor. -That is one heck of a value proposition. The system was ordered and arrived in about a week and we set up installation date. His technicians are very experienced and one of the guys has been with the SOS family 41 years and the other 44 years. I love that about these two! One of them said he sees his teammate more than he sees his wife!! LOL They were accommodating, informational and they laid protective coverings on the paths in the house so the floors/carpets didn’t get dirty. Both know the precautions regarding COVID and wore their mask the entire day except while working on the heat pump outdoors. Without reservation, I would encourage you to get to know the SOS family and do business with a local that earns your respect immediately and throughout the process. Hands down 5 stars!!

SOS has earned my trust and all future business. Saturday morning I awoke to a brisk 56 degree household. Alex arrived and replaced the gas valve within an hour! Alex was professional and extremely knowledgeable. My father and brother are HVAC certified but have moved to warmer climates. I was apprehensive to have a non-family member work on my furnace but my worries were put to rest when SOS went above and beyond by not only fixing the issue, but cleaning the unit too. My decision to initially call SOS was based upon a co-workers feedback on their reasonable pricing and quality of work. Five Gold Stars!!!!

High quality customer service. The employees who installed our equipment have many years of experience. They went above and beyond as they took care of some other things that weren’t part of the job. Other installers may have charged extra. SOS simply took care of them. Impressive!

Scott came out the same morning I called and replaced the circuit board. He did a great job, and we will definitely use SOS for any future HVAC needs.