We returned from a weekend trip to find that neither our heat pump nor our furnace were working. After a cold night, we called SOS first thing in the morning. A tech was out by 1 p.m. and promptly diagnosed and fixed the issues for a very fair price. He was courteous and explained everything.
March 21, 2023.
The tech was polite, professional, and fast. Because it was fast, it was reasonable. Thats been our experience for 25 years. Glad it continues.
March 20, 2023.
Danny was great he was a good teacher He also took out a filter that was filthy. Awesome service
March 18, 2023.
March 17, 2023.
Excellent service. Very prompt furnace not working they came right out and fixed.would highly recommend
March 17, 2023.
Very professional and very honest. They don’t try to sell you. Things you not need an they explain what work they done.
March 13, 2023.
When our HVAC unit finally quit working last year, we reached out to a number of companies to quote us for the installation of a completely new HVAC system. SOS came out on top with not only a great price but outstanding customer service as well. They did a great job of offering a number of different packages that fit our needs.
March 9, 2023.
Heat was out at our office this morning. They showed up within an hour and got it up and running. Jodi was our Tech – nice guy. Showed me how to fix it myself if it does it again. Thanks Jodi
February 28, 2023.
This is a review of SOS Heating and Cooling, but first let’s start with this. About three years ago while living in AZ I had my HVAC replaced with a YORK brand. After the install had been completed everything worked but I wasn’t satisfied with the quality of their work. They agreed with some of my concerns and returned twice…still not great but again it all worked. A year later the house next door also had the HVAC system replaced and used the same YORK product but this time had a different installation crew. I looked at this installation and although some things were better others were not. At this point and with two examples I concluded that this was simply the ‘industry standard’ for HVAC installations and let it go. Now living in Omaha I wanted to have my outdated HVAC system replaced. Having been pleased with the YORK brand I proceeded with it but had low expectations for how the installation would go. Here I could list many of the items that I felt were poorly done in AZ but that would take a lot more lines of text to simply say, SOS didn’t repeat any of the concerns that I had in AZ. Using words like great workmanship, exceeding quality, meeting expectation’s and customer satisfaction I realize can be considered personal taste and subjective but I can say this; I would not hesitate to recommend this company or to use them again if needed. Lastly, unlike AZ there was a requirement to have the equipment safety inspected by the utility company and this was done today, as expected; passed inspection.